Refund policy
All Sales Are Final
Because of the nature of our products, 8bobbins does not accept returns, exchanges, or issue refunds once an order has been processed and shipped. All sales are final.
Damaged or Defective Items
If your item arrives damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery at 8bobbins@gmail.com with your order number and photos of the item and packaging. We will review the issue and, at our discretion, issue a replacement or store credit.
We aim to review damage claims within 2 business days of receiving your email.
We review the photos first and request a return only when needed. If we require a return for an approved damaged, defective, or wrong-item claim, 8bobbins will cover the return shipping costs.
If your item arrives damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery at 8bobbins@gmail.com with your order number and photos of the item and packaging. We will review the issue and, at our discretion, issue a replacement or store credit.
We aim to review damage claims within 2 business days of receiving your email.
We review the photos first and request a return only when needed. If we require a return for an approved damaged, defective, or wrong-item claim, 8bobbins will cover the return shipping costs.
Cancellations
Orders can only be cancelled within 2 hours of placement, provided they have not yet entered fulfillment or shipping.
To request a cancellation, please email 8bobbins@gmail.com with your order number.
For approved cancellations, we aim to initiate refunds within 2 business days of approval. Your bank or card provider will require additional processing time before the refund appears in your account.
Orders can only be cancelled within 2 hours of placement, provided they have not yet entered fulfillment or shipping.
To request a cancellation, please email 8bobbins@gmail.com with your order number.
For approved cancellations, we aim to initiate refunds within 2 business days of approval. Your bank or card provider will require additional processing time before the refund appears in your account.
If you have any questions before purchasing, please reach out to us at 8bobbins@gmail.com.